User Data Deletion
Last updated: 16 July 2026. How to delete your DeepPlay account and personal data.
Overview
You can delete your DeepPlay account and the personal data associated with it at any time. There are two ways to do it — instantly from within the app, or by sending us a request. Both are described below.
WhatsApp Business Platform
DeepPlay uses the WhatsApp Business Platform (Cloud API) to send transactional messages such as booking confirmations and verification codes. We do not use Facebook Login and do not collect or permanently store Facebook or Meta profile data (such as your name on Facebook, email, or friends list). If you believe we hold any personal information related to your use of DeepPlay, you may request its deletion using either method below.
Option 1 — Delete in the app (instant)
Open the DeepPlay app, then go to Profile → Settings → Delete Account and confirm with your password. This permanently deletes your account and personal data right away — no further action is needed.
Option 2 — Request by email
Email support@deepplay.club from the email address registered to your account, with the subject “Delete my data.” We will verify the request and process valid deletion requests within 30 days.
What we delete
Your profile (name, email, phone, photo, date of birth), your bookings and activity history, chat and AI conversation history, wearable/health data you connected, saved preferences, and your device push tokens.
What may be retained
We may keep a limited set of financial and transaction records (for example, paid invoices) in anonymized or pseudonymized form for as long as required by tax, accounting, and other legal obligations. These records can no longer be used to identify or contact you.
Contact
Questions about deleting your data? Email support@deepplay.club. See also our Privacy Policy.